Privacy policy

Effective Date: May 24, 2026

At Irtqah, we deeply value the trust you place in us when browsing our store and purchasing our handmade products. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through our website, we collect specific information from you to process your order. This includes:

Identification Data: Your full name.
Contact Information: Email address and phone number (highly crucial for coordinating shipping and Cash on Delivery).
Delivery Information: Shipping address and billing address.

2. How Do We Use Your Personal Information?

We use the order information that we collect generally to fulfill any orders placed through the website. This includes:

Processing your order details, managing inventory, and creating courier labels.
Coordinating directly with courier partners to handle physical deliveries and Cash on Delivery (COD) cash collections.
Communicating with you regarding order confirmations, shipping updates, or customer support inquiries.
Screening our orders for potential risk or fraud.
Providing you with information or marketing updates relating to our handmade collections, where you have consented to receive them.

3. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us run our business operations effectively:

Shopify: We use Shopify to power our online store portal. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).
Payment Gateways: If you choose to pay digitally, your payment data is securely processed via our integrated regulated payment providers.
Courier & Logistics Partners: We share your name, physical shipping address, and phone number with our delivery partners to guarantee your order reaches your doorstep.

We may also share your Personal Information to comply with applicable local laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our legal rights.

4. Data Retention

When you place an order through the website, we will maintain your Order Information for our administrative records unless and until you explicitly ask us to delete this information.

5. Minors

The website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our operational handling, or for other legal, regulatory, or business reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail using the details below:

Brand Name: Irtqah
Email Contact: support@irtqah.com
Physical Address: Irtqah Studio, AA Block, canal garden, Lahore, Pakistan.